Get in Touch With Us
This page is for reaching the editorial team behind Crypto Casinos — the people who research and rank the Bitcoin casinos listed across tgg-u.com. Email is the only channel we run, and every message is read by a person. If your question is about a specific site's account, deposit or withdrawal, read the section on what we can and cannot fix before you write, because the answer is usually faster from the operator itself.
Email the editorial team
Write to [email protected]. We aim to reply within two working days, and longer for anything that needs re-checking against an operator's live terms.
Helpful things to include:
- The page you were reading, and the casino name if your message is about one of our ranked sites.
- The coin involved — BTC, ETH, LTC, USDT, USDC, DOGE — if the issue is a crypto deposit or withdrawal.
- A transaction hash, if you are telling us an on-chain payout behaved differently to what we published. Never send us seed phrases, private keys, passwords or 2FA codes. We will never ask for them, and nobody legitimate will.
- Your state, if you are asking about availability. Offshore operators self-restrict different states, and we cannot answer generally.
Where our money comes from
Crypto Casinos earns commission when a reader signs up through some of the links on this site. That is how the research is paid for. It does not buy a position in our rankings, and it does not stop us publishing a drawback. Several sites we list pay us nothing. If you think a listing reads like an advert, that is a legitimate complaint — send it to the same address and we will look at the page again.
What we can help with, and what we can't
| We can | We can't |
|---|---|
| Correct a bonus figure, wagering requirement or time limit we published wrongly | Release a locked balance, reverse a bet or unlock an account at any casino |
| Explain how a promotion's playthrough condition works in plain terms | Negotiate with an operator on your behalf or act as an arbitrator |
| Tell you what licensing information an operator publishes, and where | Give legal advice on whether you may gamble from your state |
| Record your report that a site paid slower than advertised, and re-check the page | Recover crypto sent to a wrong address — on-chain transfers are irreversible |
| Point you to responsible gambling resources | Give tax advice on gambling winnings or crypto gains |
Reporting a problem with a ranked Bitcoin casino
Reader reports are one of the few signals we get about how a site behaves after signup, and payout behavior is the thing marketing copy hides best. Three of our top-ranked listings, with the offers as advertised and the caveats we attach to them:
BetPanda — rated 10.0
It sits top because its headline deal is an ongoing 10% weekly cashback rather than a one-off match bonus, which suits players who deposit in BTC or stablecoins regularly and dislike chasing wagering targets. Cashback percentages are usually tied to net losses over the qualifying week, and the rate, minimum threshold and any playthrough on the returned amount are set by the operator — check the promotions page before you deposit, as terms change. The limitation: a cashback-led structure gives you very little upfront, so a player making a single large deposit gets less day-one value here than from a match offer. It is also licensed offshore rather than by any US regulator.
CoinPoker Casino — rated 9.8
Listed for readers who want poker traffic alongside casino games, which is a genuinely different proposition from a pure slots site. The advertised welcome offer is a 150% deposit match up to $2,000; like all deposit matches it carries wagering requirements, a claim window and game weighting rules, and bonus funds are not withdrawable until those are met. Read the terms on the day you deposit. The limitation: a poker-oriented room is a poor fit if you only want slots and live tables, and a $2,000 headline cap is only reachable with a very large deposit most players should not make.
Cryptorino — rated 9.8
Its offer is denominated in Bitcoin — a 100% match up to 1 BTC, plus 10% weekly cashback — which appeals to crypto-native players holding BTC rather than converting to a fiat balance. That denomination is also the catch: a bonus quoted in BTC moves with the price, so the dollar value of both your deposit and your bonus can fall while you are still clearing wagering. Match and cashback terms, minimum deposits and playthrough conditions are set by the operator and must be checked before claiming. Holding USDT or USDC instead is how most players sidestep that volatility.
Other sites we track include Punkz (20,000 USDT welcome bonus plus 15% cashback), Hyperlucky (20% daily cashback up to $10,000 plus 100 free spins), Winna (up to 60% rakeback and 25% instant cashback), Thrill (up to 70% rakeback plus 10% cashback), BC Game (four match bonuses up to $4,000 plus 400 free spins), Wild.io (up to 350% across the first three deposits plus 200 free spins) and Vave (up to 550 USDT plus up to €75 free bet and 5% cashback). Every one of those figures is the advertised maximum, every one carries wagering, eligibility and expiry conditions, and none of them is money you can withdraw on arrival. If you find a published term that contradicts what we say, that is exactly the message we want.
Questions about deposits, withdrawals and fees
A large share of the mail we get is about how money moves, so here is the general shape of it. Play at these sites is funded on-chain: you send BTC, ETH, LTC, USDT, USDC, DOGE or another supported altcoin from a self-custody wallet or an exchange account to an address the casino generates for you. There is no bank card in the loop, and no fiat rail.
- Cost to take part — the casino usually charges nothing to deposit, but the network does. Bitcoin fees vary with congestion, Ethereum gas can be the largest single cost on a small deposit, and Litecoin, Dogecoin or a stablecoin on a cheaper chain are often used to avoid that. Check which network a site supports for USDT before sending; sending on the wrong chain loses the funds.
- Confirmation times — deposits credit after a set number of block confirmations, which the operator defines. Minutes is typical; congested periods are slower.
- Payout speed — "instant withdrawals" in marketing means the casino's internal approval is automated, not that the blockchain is instant. Manual review, first-withdrawal checks and limits still apply. We publish advertised speeds as advertised speeds, never as measured results.
- Withdrawal limits — per-transaction, daily and monthly caps are set by each operator and often rise with VIP tier. Ask support for yours in writing before a large cash-out.
- Volatility — a balance held in BTC or ETH changes in dollar terms whether or not you are playing. Stablecoins like USDT and USDC exist precisely to remove that variable.
Identity checks, anonymity and what we won't help with
Many readers write asking about no-KYC play. We are happy to explain what a site's published verification policy says: some offshore casinos allow signup and crypto play with only an email, and request identity documents later — commonly on large withdrawals, on suspicion of bonus abuse, or where their license or payment partners require it. Pseudonymous is not the same as anonymous; on-chain transactions are public and traceable.
What we will not do is help anyone give false registration details, work around a state geoblock or VPN restriction, or get past a KYC, anti-money-laundering or sanctions check. Using a VPN generally breaches a casino's own terms and is a common reason balances get frozen. And no-KYC is a privacy feature, not a tax feature — US players are generally liable for tax on gambling winnings and on crypto gains, and you should speak to a qualified tax professional about your own position rather than rely on anything you read here.
Game and provider questions
We cover the categories these sites actually run: slot libraries, live dealer rooms with blackjack, roulette and baccarat, RNG table games, and the crash, dice, plinko and in-house originals that crypto casinos built their identity on. Originals are typically provably fair — you can verify a result's seed yourself — while third-party slots and live tables from studios such as Pragmatic Play, Evolution and NetEnt rely on RNG certification and independent audits instead. If you want to know which model applies to a particular game, ask and we will tell you what the operator publishes. Most of these brands also run a sportsbook, and several run poker alongside the casino; those are separate products with separate bonus terms, separate wagering rules and, often, separate cashback rates, so do not assume a casino promotion applies to a sports bet.
Licensing, state rules and the honest legal picture
Before you write to ask whether a site is legal where you live: there is no federal legalization of online casinos in the US, and the crypto casinos we cover are offshore, licensed in jurisdictions such as Curaçao or Anjouan — not by any US regulator, and not by the state bodies that oversee the regulated online casinos operating in a handful of states including New Jersey, Pennsylvania, Michigan, West Virginia, Connecticut, Delaware and Rhode Island. Those regulated operators do not take crypto. So for most US players, Bitcoin casinos sit in a legal grey area. State law varies, some states are explicitly restrictive, and operators self-restrict different lists of states. You need to check your own state's rules, and for anything consequential, a qualified attorney rather than a comparison site.
We can tell you what license number and jurisdiction an operator displays. We cannot verify a license we have not been able to confirm, and we will say so on the page when that is the case. Findings on this site were last fact-checked on Sep 23, 2026 by Brooke Brooks; bonus terms and payout policies change often, and the operator's own terms page always outrules ours.
Play safe, and where to get help
You must be at least 18 to gamble at the sites we list, and 21 at some operators or where your state sets that minimum — check the site's own terms, and do not sign up if you are under the applicable age. Gambling costs money and most sessions end down; crypto price movement adds a second way to lose value. Never stake funds you need for anything else, and do not deposit to recover a loss.
Offshore casinos may not offer the deposit limits, cooling-off periods or self-exclusion programs that state-regulated operators are required to provide, so check what tools a site actually has before you use it. If gambling is causing you or someone close to you harm, the National Problem Gambling Helpline is free and confidential on 1-800-GAMBLER. If you mention this in a message to us, we will point you to support resources and nothing else.
Other things worth writing to us about
- Corrections — a wrong bonus figure, a missing wagering condition, a coin we listed that a site no longer supports. Include a link and we will re-check.
- Payout reports — how long a withdrawal actually took, and in which coin. Patterns across readers are useful to us.
- Coverage requests — a site or a topic you want reviewed. We cannot promise a timeline.
- Operator and partnership enquiries — introduce the brand, the license and the market. Commercial discussion goes nowhere near editorial ranking, and we will say so again in the reply.
- Press and research — tell us what you are working on and what you need.
If you landed here from outside the US, our sister coverage of casinos operating outside the GamStop scheme in the UK answers a different set of questions and may be the better place to start. Otherwise, send the email — plain, specific, no rush.